Website Maintenance or Support Request

Website Maintenance Form

Request for website maintenance / technical support services

Are you our client? This form is for our clients to use to submit their work requests. If you are not our client and would like to work with us, please contact us.

Name

Email Address

Website or Business Name

Type of request

Regular Website Maintenance & Updates Technical Support New Development or Advanced Assistance

Work Title / Subject Line

Work Summary / Overview

Specific Web Page Address

Est. # of Hours?

Attach Relevant Screenshots

Setting Timeline Expectations: It takes us 2 business days* to process your request. Your work will be scheduled for completion within 3-7 business days**. A phone/video meeting might be required before starting work, depending on the complexity of your request.

*If your request is an emergency, fill out this form and check that option as YES. You might wish to call or text Allison in addition to filling out this form.

**Complicated or lengthy requests may take longer than 3-7 days to complete. If so, we will notify you immediately and let you know our availability.

Desired Completion Date

Hard Deadline?

Yes No

Emergency / Rush?

Yes No

Timeline / Deadline Notes

Google Drive Location (URL)

Trello updated?

Yes No

Thank you

We appreciate you taking the time to fill out this form. The purpose of this form is:

To streamline website maintenance and support requests
To remove email overload and prevent email being used as the project management system
To ensure we receive all of the information we need up-front so we can properly assess and schedule your work
To get us on the same page for timelines and expectations

Are you one of our clients using this form and you have feedback for improvement. Contact Allison and let her know!

Website Maintenance Form

Allison Kessler

Thank you

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